What are your products exactly?
We specialize in the sale of raw botanical ingredients, more specifically ethnobotanicals. Please thoroughly research the herbs you are about to buy as we do not provide any instructions with our products.
I’m new to these products what should I do?
If you are new to the ethnobotanical world, we recommend doing as much research as you can before deciding if it is something you. Maybe talk to the person who might have recommended you to our company. As we cannot provide you with any instructions.
Do you ship the same day?
Yes most of the time, as long as the order was placed before 11AM (PST) but we do not guarantee same day shipping.
Do you ship Saturdays?
No, we do not typically ship over weekends.
Do you ship on holidays?
No, we do not typically ship over any major or federally recognized holidays.
Where’s my order?
We ship USPS and they often deliver orders within 2 to 5 business days. If you haven’t received your order within 10 business days we may consider reshipping your order as long as it turly appears to be lost. Please be patient and plan ahead as the Post Office will experience delays from time to time.
What if I do not like your products?
No problem. We offer store credit, exchanges, and refunds on returns as long as you meet the qualifications of our terms of service policies.
Can I return your products for a full refund?
We offer full refunds on returned items which have not been used or opened. However, if used/opened we can only offer you store credit on your purchase. For more information please check out our terms of service policies.
What will you do with your returned products?
We either throw it away or donate it. We do not resell returned product.
Do you offer free samples?
No. We do not offer free samples. We include free samples with almost every purchase.
I’m a Vegas local or in town, can I pick up an order?
No, sorry our shipping office is not open to the public.
Do you have any other products not listed on your website?
Yes, please e-mail us for more information.
Do you offer discounts on larger purchases?
Yes, please check the bulk discount table when ordering our products.
If our frequently asked questions page didn’t answer any question(s) you might have had, feel free to send your questions here and we will get back to you right away.